Coinbase is looking to build a trusted, scalable, and compliant platform to maximize velocity, efficiency and quality by leveraging AI-powered operations to automate customer support and compliance processes, ultimately enhancing customer experience and delivering shareholder value.
Requirements
- 12 + years of experience in backend software engineering using Golang or similar languages
- You’ve designed, built, scaled and maintained high throughput and low latency production services
- You’ve experience in architecting and developing solutions to ambiguous problems with significant impact
- Strong technical knowledge of building distributed systems that process massive scale
- Experience with LLM and Agentic AI. Measuring and improving LLMs’ grounding to a given corpus and experience reducing hallucinations is a big plus.
- Experience in the customer support, compliance or financial crimes domains
- Experience having made build/buy decisions
Responsibilities
- Design and implement Agentic AI systems that power Coinbase’s customer support experience and compliance processes
- Design a platform (primitives, orchestration platform, tools, etc.) that would allow other domains to quickly leverage Agentic AI to automate their processes
- Interact with stakeholders in many different organizations that build Coinbase products or are responsible for financial operations
- Participate in shaping of the strategy and execution path of Coinbase Platform
- Manage individual projects priorities, deadlines and deliverables with your technical expertise
- Mentor and train other team members on design techniques and coding standards
- Write high quality, well tested code to meet the needs of your customers
Other
- In-person participation is required throughout the year.
- Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
- Domain expertise in Fintech and/or trading
- Proven track record of delivering impactful solutions that power significant customer flows and processes
- Solid communication skills and ability to communicate to stakeholders with various technical and non-technical backgrounds
- Relentless drive to set and perseverance to achieve ambitious goals
- Passion for building an open financial system that brings the world together
