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The Delivery Experience (DelEx) team at DoorDash is looking to solve the problem of making the post-checkout journey seamless for customers, Dashers, and support agents. This involves improving real-time tracking, in-app messaging, and support systems, particularly by leveraging AI and LLMs to enhance efficiency and customer satisfaction.

Requirements

• 8+ years of industry experience, with a track record of shipping large-scale, high-impact systems.
• Deep expertise in distributed systems, real-time data pipelines, or large-scale platform rebuilds.
• Experience applying ML/LLM technologies in production environments (bonus if in support, trust & safety, or similar domains).
• Strong technical intuition paired with the ability to influence and align senior cross functional stakeholders.
• A proven ability to balance vision with pragmatism, knowing when to invent vs. when to leverage existing patterns.

Responsibilities

• Provide technical vision and architectural direction for organizations (50+ engineers) for large, multi-year platform rebuilds, ensuring our systems can handle 100x growth.
• Partner with ML teams to build and productionize LLM-powered chatbots, context-aware credits & refunds, and intelligent agent copilots that set a new bar for customer support.
• Rebuild mission-critical systems like real-time order tracking and messaging to be reliable, performant, and extensible across new verticals and global markets.
• Drive alignment across engineering, product, and operations stakeholders; mentor engineers and staff across multiple teams to raise the bar of technical excellence.
• Dig into complex distributed systems challenges, from scaling infrastructure to optimizing end-to-end performance and resiliency.
• Elevate engineering culture by introducing best practices in design, testing, reliability, and long-term maintainability.

Other

• Humility and a growth mindset: you lead through expertise and collaboration, not hierarchy.
• Comfort with ambiguity and a bias for action in fast-paced environments.
• Flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• Comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave.
• Medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program.