ServiceNow Digital Technology is redefining IT with a focus on transformation, experience, AI-driven automation, innovation, and growth to deliver delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.
Requirements
- Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills.
- Proficient with Java or another object-oriented programming language.
- Exposure to or hands-on experience with GenAI solutions, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), or Agentic AI systems.
- Experience working across multiple technology stacks, including: Cloud Platforms: Azure, AWS; Messaging Systems: Kafka, Dell Boomi; Monitoring Tools: Splunk, Catchpoint; Web Infrastructure: API Gateways, CDNs
- Solid knowledge of data structures, algorithms, design patterns, and software performance tuning.
- Advanced experience with relational databases, including design, development, and optimization.
- Hands-on experience with ServiceNow platform, including custom development within Service Portal and Next Experience UI is preferred.
Responsibilities
- Build high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team, collaborating with engineering leads, architects, and cross-functional partners.
- Develop across the full web technology stack, including JavaScript, AngularJS, React, HTML, CSS, and SQL.
- Contribute within a Scrum-based Agile environment that prioritizes hands-on coding and continuous delivery over heavy documentation and meetings.
- Partner with Connected Customer Experience (CCX) product teams to understand requirements and take ownership of features—from design and implementation to testing and delivery.
- Build intuitive, configurable software that supports diverse customer needs and enables easy adoption and customization.
- Play a key role in both the enhancement of existing products and the design and implementation of new features within the CCX portfolio.
- Share knowledge, provide guidance, and contribute to a culture of learning and collaboration across the team.
Other
- Typically requires a minimum of 12 years of hands-on experience, or an advanced degree with 8 years of full stack development experience, delivering end-to-end enterprise-grade applications.
- Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority.
- Excellent communication and interpersonal skills; able to translate complex concepts for various audiences.
- Strong organizational skills with the ability to manage and prioritize multiple complex initiatives.
- Passion for web technologies, reusable components, and building developer-friendly platforms.
