ServiceNow is seeking a Senior Staff Engineer to join their Digital Technology Go-To-Market (GTM) team to drive solution architecture, explore emerging technology trends, and solve complex business challenges through creative and scalable engineering solutions for their global Marketing and Sales organizations.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 12+ years of experience in software engineering with a focus on solution architecture and system design.
- Expertise in cloud-native development (AWS, Azure, GCP) and distributed systems.
- Strong background in API-first and microservices architecture.
- Experience with CI/CD pipelines, DevOps tooling, and agile methodologies.
- Proven ability to solve complex technical problems creatively and effectively.
- Experience with AI/ML platforms and embedding intelligence into GTM workflows.
Responsibilities
- Design and lead solution architecture for GTM platforms including marketing automation, sales enablement, and customer engagement systems.
- Evaluate and apply emerging technology trends to enhance platform capabilities and drive innovation.
- Collaborate with cross-functional teams to translate business requirements into scalable and secure technical solutions.
- Develop and maintain microservices and API-first architectures in cloud-native environments.
- Embed AI-first principles into engineering solutions to drive automation and personalization.
- Ensure seamless integration across CRM, CPQ, CLM, EMS, and Martech ecosystems.
- Champion CI/CD, DevOps, and agile practices to accelerate delivery and improve quality.
Other
- Mentor engineers and contribute to a culture of innovation, inclusion, and continuous learning.
- Lead technical problem-solving efforts and challenge conventional thinking to deliver impactful outcomes.
- Excellent communication and collaboration skills across technical and business stakeholders.
- Strong results orientation and a mindset for challenging the status quo.
- Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
