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Gusto is looking to hire a Sr. Staff UX Researcher to lead research strategy for their largest product areas, aiming to shape product direction and roadmaps grounded in customer needs, influence product strategy, and ensure high-quality experiences that simplify business operations for their customers.

Requirements

• 10+ years of user research experience, with a record of leading high-impact, strategic work
• Deep expertise in UX research methods, with the judgment to select and adapt the right approach to the problem
• Skilled in mixed methods, and experienced across end-to-end journeys, from digital experiences to service touchpoints
• Demonstrated experience influencing product direction across multiple teams through your insights and opinions. We’re looking for a research leader that stays deeply connected with the product.
• Strong communicator and systems thinker, able to synthesize complexity and drive alignment across disciplines
• Demonstrated success in mentoring others, democratizing research, and embedding customer connection into team culture and rituals
• Curious and opinionated about emerging tools, including AI, with a drive to evolve how research is done

Responsibilities

• Shape strategic research direction. Build and evolve a research roadmap aligned to business priorities, spanning multiple product areas and levels of ambiguity. Partner closely with Product, Data, Design, and Engineering leadership.
• Lead high-impact research. Independently conduct complex generative and evaluative studies that uncover unmet needs, inform product vision, and de-risk decisions at scale.
• Influence cross-org priorities. Identify patterns and connections across teams. Ensure insights cascade and inform decisions across teams and timelines. Partner with senior leadership to identify and evangelize the highest-impact opportunities for our customers.
• Advance AI-native practices. Explore and embed AI tools into research workflows to enhance speed, quality, and impact. Help define what it means to work AI-natively across research internally and for our customers.
• Mentor and multiply. Coach peers and cross-functional teammates. Develop tools, templates, and guidance that scale research craft and impact.
• Drive research rigor and storytelling. Craft compelling, actionable narratives tailored to executive and stakeholder audiences. Bring clarity and urgency to insights.
• Elevate customer understanding. Collaborate with cross-functional partners to connect insights and build a holistic view of the customer journey.

Other

• Partner closely with Design, Content Design, Service Design, PMs, Data Science, Legal, Marketing, and Engineering.
• Thrives in fast-paced, ambiguous environments; proactive, detail-oriented, and able to operate with autonomy
• Mission-driven, with genuine empathy for small business owners and a desire to improve their lives through thoughtful product development
• Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.