Wells Fargo is seeking to drive production stability across the organization through strong incident and problem management routines, implementation of robust observability/monitoring, and employing SRE principles to deliver simple, safe, and sound products and services.
Requirements
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of application production support experience
- 1+ years of scripting experience with tools such as Unix Shell, Python, ansible, etc.
- Experience supporting an enterprise-level environment
- Observability experience with tools such as SPLUNK, AppDynamics, Grafana, Azure App Insights, ITRS
- SQL/Oracle Experience
- Experience supporting cloud applications
Responsibilities
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
- Execute incident, problem, change and release management across a wide range of applications and technologies
- Drive remediation activities, run incident bridges, and provide status on active issues
Other
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Ability to manage initiatives involving process improvements
- Ability to quickly triage complex technical problems, providing concise, timely executive status to executive management at the CIO and above level
- This position offers a hybrid work schedule - ability to work in office
- This position is not eligible for Visa sponsorship
