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Wells Fargo is looking to improve system efficiencies, lower human intervention time on tasks, and ensure the highest levels of systems and infrastructure availability through effective management of installed systems and infrastructure.

Requirements

• 4+ years of experience in IT Service Management (ITSM), with a strong background in incident, problem, and change management processes
• 3+ years of Proficiency in leveraging observability platforms such as BigPanda, ThousandEyes, Grafana, Prometheus, Splunk Observability, and AppDynamics to enhance service reliability and performance monitoring
• 3+ years of experience working with Red Hat Enterprise Linux and Kubernetes, with a strong focus on Red Hat OpenShift Container Platform (OCP)
• Strong skills in deploying, managing, and troubleshooting containerized applications in hybrid cloud environments, ensuring high availability and scalability.
• Develop scripts and dashboards to automate routine platform tasks
• Implement and customize alerting tools based on application thresholds; enable business transaction monitoring
• Coordinate and document efforts to ensure application resiliency; participate in scheduled BCP test events

Responsibilities

• Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Incident Management: Triage and resolve production incidents, engage partner teams, and communicate status updates to business users

Other

• This position is not eligible for visa sponsorship
• This position offers a hybrid work schedule
• Need to be available for on-call support
• The flexibility to work in ad-hoc shifts when required.
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture