The Healthcare IT team needs a senior technical expert to provide advanced support for Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and other imaging platforms, resolving complex technical issues, optimizing system performance, supporting system integrations, and mentoring junior staff to ensure the availability, security, and compliance of critical healthcare systems.
Requirements
- Advanced experience with PACS, RIS, VNA, and clinical imaging workflows
- In-depth knowledge of DICOM, HL7, and other healthcare interoperability standards
- Strong diagnostic skills across application, operating system, and network layers
- Proficiency in Windows Server environments (2012–2022), Linux systems, VMware, and storage solutions
- Hands-on experience with SQL Server, Oracle, and/or PostgreSQL
- Experience using ITSM tools such as ServiceNow, Salesforce, or ZenDesk
- Scripting/automation experience (PowerShell, Bash, Python)
Responsibilities
- Serve as a senior escalation point for complex technical issues involving RIS, PACS, VNA, and integrated systems
- Lead troubleshooting efforts involving interoperability protocols such as DICOM, HL7, and IHE, ensuring seamless data exchange across platforms
- Contribute to the planning and execution of system upgrades, migrations, and patching activities
- Develop and implement best practices for system monitoring, alerting, and performance tuning
- Guide junior support specialists in diagnosing issues and documenting resolutions; support knowledge sharing and cross-training
- Participate in disaster recovery strategy development, backup procedures, and testing
- Collaborate with project teams to support the technical execution of new implementations or system integrations
Other
- Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field (or equivalent experience)
- 5+ years of experience in Healthcare IT support, with a strong focus on radiology environments
- Demonstrated ability to lead troubleshooting efforts and drive resolution for cross-functional technical issues
- Strong written and verbal communication skills for technical and clinical audiences
- Work evening and weekend shifts as part of the regular schedule
