Labcorp is seeking a Senior Team Manager, Global Client Delivery to manage and coordinate a regional team and global client(s) to ensure the successful implementation of strategy, structures, processes, and metrics for outstanding client satisfaction within Central Laboratory Services.
Requirements
- Experience and knowledge of clinical trials
Responsibilities
- Manage and supervise the day-to-day operations of assigned client team members including managing performance metrics, accountability for outcomes and work distribution, performance evaluations, and ensuring the seamless integration of the Project Management team services.
- Grow and develop the Project Management team including development of succession plans and individual development plans.
- Ensure management of study milestones and proactive communication with clients, application of best practices regarding budget and risk management, and accuracy in documentation within systems.
- Coordinate and monitor progress to ensure achievement of Project Management goals.
- Proactively consult with clients regarding the impact of their decisions.
- Instill and manage a culture of continuous improvement and quality and productivity ensuring the consistent implementation, use, and review of SOPs.
- Monitor and track resolution of all client escalations, issues, and concerns.
Other
- Minimum 3-5 years of people leadership experience including the management of other leaders with direct reports
- Excellent written, verbal, and interpersonal skills
- Demonstrated strong customer service skill and strong contribution to teamwork
- Demonstrated high degree of initiative and ability to work collaboratively
- Proven strength in planning, problem solving, and organization
- Proven record of driving continuous improvement with high ability to manage change successfully
- Demonstrated experience in team building, influencing, and conflict resolution
- Proven track record of successful project completion
- High School Diploma required
- This is a remote opportunity and can be located anywhere in the US.
