ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.
Requirements
- 5+ years of hands-on experience in ServiceNow consulting and platform implementation.
- Proven success delivering solutions across ITSM, SPM, EA, IRM, HRSD, Performance Analytics (PA), Integration Hub and ITOM/ITAM.
- Strong proficiency with core platform capabilities: Flow Designer, Integration Hub, Service Portal / Employee Center, data modeling, workflow design, and App Engine Studio.
- ServiceNow Certified System Administrator (CSA) – required.
- At least one CIS certification in ITSM, SPM, IRM, HRSD, PA, or ITOM (Discovery/Service Mapping/Event Management) – strongly preferred.
- Strong analytical and problem-solving skills; ability to design scalable, innovative solutions.
- Experience working within Agile methodologies.
Responsibilities
- Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
- Prepare all client-facing and internal deliverables that are technology-related.
- Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
- Guide development of new offerings for our technical accelerator portfolio.
- Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations.
- Demonstrate the product, both standard and tailored to customer needs.
- Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
Other
- Be a core part of a new team we are building in Orlando.
- You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.
- We have high expectations and a career at ServiceNow means challenging yourself to always be better.
- The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.
- Ability to work on-site at the Orlando office two days per week (no exceptions).
- US Citizenship or Green Card required.
