The business problem is to help customers achieve their business outcomes by providing prescriptive guidance and driving consumption, adoption, and customer satisfaction on the ServiceNow platform.
Requirements
- A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications
- At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Strong understanding with leading ITAM leading practices and related systems and tools such as CMDB, SAM and HAM
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Responsibilities
- Be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. customization
- Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution’s standard capabilities in their efforts to improve their ITAM capabilities
- Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
Other
- Up to 50% travel annually, driven by customer needs and internal meetings
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- Ability to juggle multiple and complex projects/initiatives
- Supporting specific sales activities when required
