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Senior Technical Consultant

ServiceNow

$135,300 - $236,800
Aug 22, 2025
Washington, DC, USA
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The Customer Outcomes team at ServiceNow is looking to help customers achieve their business outcomes by providing prescriptive guidance and driving consumption, adoption, and customer satisfaction on the ServiceNow platform.

Requirements

  • A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications
  • At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
  • Strong understanding with leading ITAM leading practices and related systems and tools such as CMDB, SAM and HAM
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder

Responsibilities

  • Be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. customization
  • Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
  • Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology
  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
  • Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Develop required integration components (SSO, LDAP, etc.) with multiple systems
  • Develop required portal components

Other

  • Up to 50% travel annually, driven by customer needs and internal meetings
  • MUST BE A US CITIZEN
  • Public Trust Clearance Preferred
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder