ServiceNow's Customer Excellence Group aims to help customers achieve their business outcomes by providing prescriptive guidance, driving consumption, adoption, and customer satisfaction on the ServiceNow platform. The Senior Technical Consultant (AI) will be instrumental in achieving this by advising clients and configuring ServiceNow AI solutions.
Requirements
- At least 5 years of configuration/development experience for complex, highly capable, solutions
- Maintain at least 1 ServiceNow mainline CIS certifications or ServiceNow Certified Application Developer (CAD) certification
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
- Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
- Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
- Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
- Strong Javascript skills with practical experience
Responsibilities
- Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
- Developing solutions specific to user requirements gathered in workshops.
- Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project.
- Ensuring that best practices in implementation AI solutions are followed by the organization.
- Checking and correcting conflicts in data configurations and overlaps.
- Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
- Identifying, debugging, and advising on system errors or architecture issues.
Other
- Up to 30% travel annually
- Analytical and problem-solving abilities
- Ability to perform tasks independently
- Good presentation and report-writing skills
