Senior Technical Consultants (TCs) design solutions leveraging best practices and domain expertise to deliver desired outcomes. They define business value and ensure consistent product implementation.
Requirements
- Industry domain expertise in ITAM ServiceNow modules. This would cover areas such as event management, discovery, CMDB and Service Graphs Connectors.
- ServiceNow certifications in aligned workflow.
- Maintain skills / certifications on ServiceNow Certified Implementation Specialists (CIS) that can include Discovery, Event Management or CMDB Fundamental for ServiceNow ITAM product capabilities.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Responsibilities
- Design and deliver ServiceNow ITAM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Develop expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
- Stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.
Other
- Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes, and guiding customers on business value.
- Coach and mentor junior team members (Technical Consultant and Associate Technical Consultant) on solutioning, building expertise, and project challenges as they arise.
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Ability to travel up to 50%.
- Creative with comfort running projects independently.
