The business problem is to accelerate and drive customer business outcomes by consulting with customers and configuring the ServiceNow Platform products based on configuration best practices.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- ServiceNow security experience including Vault, Edge Encryption and Data Privacy
- ServiceNow Domain Separation
- At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Experience with data management, database design, and database concepts
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Responsibilities
- Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards
- Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
- Lead customer design workshops across multiple ServiceNow platform products and capabilities.
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Other
- Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required
- 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC)
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Up to 50% travel annually, driven by customer needs and internal meetings
- Proven team player and team builder
