Accelerating and driving customer business outcomes by configuring the ServiceNow Platform products based on configuration best practices.
Requirements
- 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC).
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- ServiceNow security experience including Vault, Edge Encryption and Data Privacy
- ServiceNow Domain Separation
- At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Responsibilities
- Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards
- Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
- Lead customer design workshops across multiple ServiceNow platform products and capabilities.
- Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Other
- Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required
- Up to 50% travel annually, driven by customer needs and internal meetings
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
