The Sr. Technical Consultant, Expert Services is responsible for consulting with customers and configuring the ServiceNow Platform products to accelerate and drive customer business outcomes for US federal agencies and environment with ServiceNow Government Community Cloud (GCC).
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- ServiceNow security experience including Vault, Edge Encryption and Data Privacy
- ServiceNow Domain Separation
- At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Experience with data management, database design, and database concepts
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Responsibilities
- Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards
- Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
- Lead customer design workshops across multiple ServiceNow platform products and capabilities.
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Other
- Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required
- 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC).
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Up to 50% travel annually, driven by customer needs and internal meetings
- ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
