Atlassian is looking to solve the problem of helping enterprise customers get the most out of their Atlassian investment by integrating AI and Rovo technologies, leading workshops, addressing technical and customer readiness concerns, and ensuring successful AI adoption.
Requirements
- A strong foundation in AI technologies and their application within a business context
- Demonstrated expertise with Artificial Intelligence, the Atlassian Ecosystem, technical product demos, and influencing technical teams
- Familiarity with Forge and Python-based development
- Hands-on experience designing and delivering LLM-powered systems for businesses, such as Rovo
- Specialized knowledge in Incident Management, Change Management, and DevOps, with a focus on improving customer processes using AI
- Strong product mindset, able to shape technical solutions for business impact, and comfortable owning problems end-to-end from discovery to deployment
- Effective communicator who can influence stakeholders and explain technical concepts to varied audiences
Responsibilities
- Develop technical solutions and provide clear guidance for customer engagements
- Enhance technical expertise in solution area, staying updated on new capabilities
- Understand technical requirements, guide solution implementation, and support successful adoption
- Work with Account Teams to plan and execute customer-specific journeys
- Collaborate with internal teams to enhance Atlassian products and drive customer success
- Engage with Technical Customer Success Manager and other teams to support clients and identify growth opportunities
- Manage projects, engage with customers, and continuously improve processes to enhance customer satisfaction and operational efficiency
Other
- 5-8 years in Customer Success or account management, managing Enterprise customers with complex SaaS portfolios
- Travel up to 15% domestically and internationally for events
- Strong product mindset, able to shape technical solutions for business impact, and comfortable owning problems end-to-end from discovery to deployment
- Effective communicator who can influence stakeholders and explain technical concepts to varied audiences
- Delivers durable solutions but can quickly prototype when needed
