Hagerty Drivers Club (HDC) is looking to innovate and improve its membership program by enhancing features, usability, and product performance to better serve classic car enthusiasts and collectors. The company aims to deliver end-to-end online experiences across various products and services, creating value at every touchpoint in the customer journey.
Requirements
- Extensive experience in end-to-end B2C digital product management experience, at a combination of large companies and startups, with a proven track record of launching successful digital products
- Strong experience in delivering end-to-end digital products, from defining product vision and strategy to launching and iterating products, with a proven track record of successfully bringing products to market.
- Strong proficiency in creating comprehensive product strategies, developing detailed roadmaps, and crafting user stories that effectively communicate product requirements to cross-functional teams.
- Utilize effective frameworks for resolving trade-offs and prioritizing initiatives, leveraging strong research and analytical skills to make informed decisions. Implements time-boxed deliberation processes to ensure timely decision-making and facilitate structured, productive discussions among team members.
- Demonstrates a keen eye for product design, fluency in data analysis, and technical proficiency, while also possessing a voracious appetite for learning
- Transforms ambiguity into execution by analyzing trends and determining scalable solutions. Skillfully balance strategic and tactical approaches to solve customer problems and achieve business goals, utilizing appropriate tools and tactics as needed
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive product decisions
Responsibilities
- Deliver product experiences that delight our customers and demonstrate meaningful impact and results on growth acceleration by defining success metrics, analyzing data for insights, prioritizing what to build, and coordinating with partner teams to align efforts to business strategies and trade-offs
- Drive digital product development from ideation to launch by identifying and addressing customer pain points, defining a compelling product vision, and leveraging innovative technology solutions to create tangible, shippable products that deliver measurable value to customers.
- Inform product strategy by actively gathering and analyzing customer feedback, monitoring competitors, and collaborating with design and engineering to ensure products meet customer needs and stay up-to-date with industry trends
- Create a well-structured strategy documents and product briefs that effectively communicate customer needs and pain points, align with company goals, evaluate the current state of products or features, present a clear vision for the future direction, and break down the plan into iterative releases with defined next steps, dependencies, and decision points.
- Define and prioritize product requirements and features in collaboration with cross-functional teams and working closely with the HDC business owner
- Mobilize your teams to do their best work by providing clear direction, handling dependencies, removing roadblocks and applying effective operating rhythms
Other
- Must be passionate about identifying consumer-facing problems and building impactful solutions.
- As a highly experienced B2C Senior Technical Product Manager, you will be the voice of the customer.
- This role requires a leader who moves fast, has an entrepreneurial spirit, possesses a natural curiosity, sharp analytical skills, and can break down and solve complex problems.
- You'll operate both strategically and tactically: thinking big to drive new opportunities, diving deep into the data to uncover customer insights, and working backwards from the customer.
- Communicate and collaborate by articulating the “why” and "what" customer problem to solve, working with others, and balancing their point of view with solicited input of others
