Scout Motors is looking to redefine the pick-up truck and rugged SUV marketplace by developing an in-house digital ecosystem for Repair and Service. This role will enable seamless creation, management, and delivery of workshop content, improving repair accuracy, technician efficiency, and service throughput.
Requirements
- Strong understanding of system architecture, APIs, different data formats, and cloud technologies.
- Experience with service content platforms, workshop systems, or vehicle communication tools.
- Proficiency with Agile tools (Jira/Confluence), Product kick-off, PRD authoring, and discovery practices.
- Ability to create detailed technical requirements for software engineering partners.
- Data-driven decision making; comfortable with dashboards, SQL basics, and experimentation.
- Experience working within complex system landscapes.
- Leverage expertise in system architecture, APIs, and data integration to support technical decisions across content creation workflows and service interfaces.
Responsibilities
- Execute on the product vision, strategy, and roadmap for Scout's Service Information platform, ensuring alignment with business goals and stakeholder needs across Aftersales Business, Vehicle Engineering, and Volkswagen Group partners.
- Solve operational challenges related to service documentation, technician guidance, and content delivery by enhancing workflows for repair code creation, workshop media generation, and service information access.
- Drive the development roadmap for Scout's integrated service content and repair management systems, ensuring they support scalable creation, editing, and delivery of workshop materials.
- Oversee modernization of legacy data formats (e.g., XML), enabling transformation into newer, more flexible structures while maintaining compatibility for external system integration and data exchange.
- Collaborate with engineering and content teams to build intuitive interfaces for workshop users and backend tools for content authors, ensuring seamless integration with internal and external platforms.
- Ensure product requirements are clearly captured and translated into effective technology solutions, including backend integration with Volkswagen Group systems.
- Collaborate closely with software engineering to ensure scalable, efficient, and secure service content solutions.
Other
- 8+ years of product management experience, with a strong emphasis on technical platforms and service tools.
- Proven success in building and launching service-related digital solutions.
- Automotive service operations experience is strongly preferred.
- We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset.
- You'll be comfortable with change and flexible in a fast-paced, high-growth environment.
