Sprout Social is looking to hire a Senior Technical Program Manager to our R&D Operations team to establish and refine operational practices for the Data Science team, shaping how they manage intake, stakeholder requests, and delivery workflows, while introducing frameworks and tools for smoother and more transparent collaboration.
Requirements
- 4+ years of experience working in software organizations in Engineering, Program Management, or Technical Program Management roles
- Proven track record of leading large-scale, high-impact, cross-functional technical programs
- Experience in high-growth SaaS environments
- Background in supporting data-focused teams with a solid grasp of foundational technology concepts
- Experience using Atlassian products (Jira, Confluence), Google Suite (Docs, Slides, Sheets), Mixpanel and Tableau
- Familiarity with analytics and reporting environments (e.g., Sheets, Mixpanel, Hex, Tableau) and experience leading teams or initiatives that leverage these tools.
Responsibilities
- Partner with Data Science leadership to define, document, and evolve operational processes, including intake, prioritization, stakeholder management, and program tracking.
- Build and maintain Jira projects, dashboards, and workflows that provide clarity, accountability, and visibility into ongoing and upcoming work.
- Organize and facilitate program planning, reviews, and communication cadences to ensure the Data Science team and its stakeholders remain aligned and well-informed.
- Develop frameworks for stakeholder engagement and communication so the right inputs are captured and decisions can be made quickly.
- Surface risks, clarify dependencies, and proactively manage blockers across the team’s portfolio of work.
- Introduce and refine lightweight, scalable structures that help Data Science operate effectively within the broader R&D organization.
- Support adoption and change management for new Data Science tools, processes, and platforms.
Other
- You’re an experienced program manager who brings clarity to complexity and builds right-sized systems that keep cross-functional work organized and accountable.
- You know how to navigate the org to bring in the right people, surface risks early, and get to the root of problems.
- You stay connected to the “why” — understanding goals, strategy, and execution — and help teams stay aligned to it.
- If you’re a strategic thinker with a passion for keeping R&D teams organized, and you’re excited to shape what great R&D program management looks like, we’d love to talk to you!
- Strong strategic thinking with the ability to connect day-to-day execution to broader business objectives
