The company is looking for a Technical Success Manager to help customers unlock the most value from their subscription solutions and ensure the delivery of impactful insights.
Requirements
- Familiarity with software and front-end development
- Ability to articulate technical concepts to a non-technical audience
- Experience working with customers in all phases of their adoption journey
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Track record of success in building customer relationships at multiple levels of a clients’ organization
- Deep understanding of the market research landscape and trends
Responsibilities
- Collaborate with customers to define business requirements, understand challenges, and translate their vision into value-based solutions
- Manage end-to-end research requests by overseeing discovery, scoping, and coordinating with the Edge delivery teams for successful implementation of Edge subscription offerings
- Develop personalized, high-impact recommendations by anticipating customer needs and cultivating long-term relationships with industry professionals
- Contribute to the growth and renewal of the Edge customer base, focusing on strategies that maximize customer satisfaction and loyalty for sustained engagement
- Collaborate cross-functionally with delivery and sales teams to provide comprehensive solutions, while gaining a holistic understanding of how all departments contribute to overall business success
- Develop educational content to help users maximize Edge data solutions and effectively communicate the product roadmap expectations
- Maintain polished communication with clients, ensuring timely responses and effective follow-through on issues and escalations to build long-term partnerships
Other
- 4+ years of experience in a technical, consulting, or client-facing role
- Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
- Detail-oriented with an ability to prioritize and meet deadlines
- Monthly wellness bonus: every quarter you will receive $300 or $1,200 annually to use on a wide variety of wellness benefits
- 20 paid days off excluding holiday closures (15 PTO, 5 personal days)
- 401k match program and medical benefits (e.g., healthcare, vision, dental, parental leave)
- Qualtrics Experience Bonus: $1,800 for an experience of your choosing (eligible after one year of employment)
