The business problem that ServiceNow is looking to solve is to help customers achieve their business outcomes by providing prescriptive guidance and driving consumption, adoption, and customer satisfaction on the ServiceNow platform.
Requirements
- At least 4 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
- Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
- Strong understanding and ability to consult on data compliance standards such as PII/PHI
- Experience creating recommendations that comprise of multiple complex solution components.
- Strong understanding of leading CRM tools and related systems.
Responsibilities
- Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community.
- Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations.
- Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology
- Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts, architectural documentation.
- Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
- Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
Other
- Up to 50% travel annually, driven by customer needs and internal meetings
- United States Citizenship is required
- Ability to gain and maintain certifications
- Ability to adapt and learn new features and capabilities
- Proven team player and team builder
