JPMorgan Healthcare Payments is looking for a Technology Support Sr Specialist to provide first-line support and guidance on day-to-day technology activities, troubleshoot hardware, software, and technology issues, and maintain high levels of customer satisfaction.
Requirements
- Formal training or certification on software engineering and testing concepts
- 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
- Experience with live chat, incident/service request management, and runbooks for system issue resolution
- Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools
- Practical knowledge of programming in C
- Exposure to AWS cloud technologies
- Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
Responsibilities
- Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions
- Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout
- Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
- Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
- Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
- Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
Other
- Uses leading best practices to provide first-line support and guidance on day-to-day technology activities.
- Maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.
- Analyzing project and business requirements, defining test approach and executing end-to-end test cases.
- Baseline knowledge of operational management and excellence
- Proven ability to balance tasks while documenting outcomes
- Ability to document issues, procedures, and root cause analysis
