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Splunk is looking for a Senior Manager to provide day-to-day leadership in our Splunk Cloud TechOps FedRAMP team. This position is responsible for overseeing the operational infrastructure and delivery of Splunk’s SaaS customer facing systems.

Requirements

• Deep understanding of AWS GovCloud and other cloud providers (AWS, Azure, GCP)
• Experienced in Systems Administration or Technical Operations
• Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment
• Strong knowledge of and experience with config management
• You will be leading a team responsible for modernizing the Splunk Cloud FedRAMP Moderate fleet under the Cloud Operations - Technical Operations FedRAMP organization.
• The goal of this team is to effectively remediate incidents, reliably execute change, while continuously analyzing key metrics that drive innovation and efficiency across all FedRAMP environments.

Responsibilities

• Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environment
• Define and oversee TechOps projects to ensure quality and alignment with business goals
• Collaborate with partner teams to identify and address gaps and opportunities within the business
• Partner with our NOC, Support, and SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructure
• Drive automation and software-defined approaches to reliability and availability as well as change management
• Work closely with various groups within Operations to drive efficiencies including authoring of internal tools, runbooks, and advising on best practices
• Represent the TechOps team in meetings regarding process changes and recommendations on new procedures and executions

Other

• At least 5 years in hands-on leadership position
• Collaborative with exceptional social and interpersonal skills
• Calm and collected in stressful situations, such as a major service outage
• Take charge personality, and the ability to drive a plan to completion
• Comfortable working in a dynamic environment with a highly technical team