Steampunk is looking to solve complex user experience challenges for government clients by incorporating human-centered methods and guiding them through their Design Intelligence™ framework.
Requirements
- 6+ years of professional UX and UI experience designing viable solutions for multi-platform digital products
- Thorough knowledge and demonstrated experience conducting primary and secondary user-research including user-interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting (for example), and applying those insights to personas, journey maps, site maps, ecosystem maps, information architecture, and interface design
- Thorough knowledge and demonstrated experience in UI design including wireframing, low and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing
- Knowledge and experience with 508 compliance requirements
- Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing user stories and story pointing
- Proficiency in tools like Adobe Creative Suite, Sketch, Figma, Zeplin and other prototyping tools
- Experience collaborating within a multi-disciplinary delivery team including service designers, technologists, data scientists, engineers, solution architects, and change managers
Responsibilities
- Participate in all aspects of the discovery process to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
- Conduct workshops and interviews to help frame pain points and opportunities, define insights, validate hypothesis, and create a compelling experience vision
- Understand the relevance of and how artifacts like journey maps, service blueprints, personas, ecosystem and experience maps fit into crafting the user experience
- Conduct user research and testing and effectively translate user needs into an implementable digital experience
- Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment
- Design intuitive, elegant, and accessible interfaces supported through a test and learn process
Other
- Ability to obtain a U.S. government Public Trust Security Clearance
- Current portfolio demonstrating ideology, methods, tools, skills, and craft
- Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
- A natural curiosity for solving problems coupled with strong analytical skills
- A collaborative nature with excellent written communication and presentation skills
