Study.com is looking to lead and modernize its research team across product, marketing, brand, and lead the AI transformation for Research to equip the company with strategic and actionable customer insights.
Requirements
- Deep fluency in all major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required.
- Expert knowledge of AI tools to support the end-to-end research workflow
- Expert knowledge of UserTesting and SurveyMonkey for usability testing, survey design, and rapid feedback collection
- Strong leadership and enablement skills to equip non-researchers to conduct reliable, lean research
- Fluent in English (written and verbal)
- 5+ years in user research roles, with experience spanning product, marketing, and brand research
- Experience managing contractors, vendors, and agencies across multiple workstreams
Responsibilities
- Lead and scale high-impact research across product development, brand strategy, and marketing. Independently conduct complex generative and evaluative studies that uncover unmet needs, inform product vision, and de-risk decisions at scale.
- Implement advanced AI-native practices and embed AI into research workflows to ensure speed, quality, and impact. Define what it means to work AI-natively across research internally and for our customers.
- Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform decisions. Partner with senior leadership to identify and evangelize the highest-impact opportunities for our customers.
- Be the in-house expert across all core research methods, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation.
- Coach designers, marketers, product managers and other employees on conducting research, reviewing their projects and implementing changes to the AI first workflow based on their usage.
- Lead and moderate company-wide Voice of the Customer (VoC) sessions, interviewing real customers in live forums to bring their perspectives directly to cross-functional teams
- Build and scale a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. Develop tools, templates, and guidance that scale research capabilities and impact.
Other
- 5+ years in user research roles, with experience spanning product, marketing, and brand research
- Strong leadership and enablement skills to equip non-researchers to conduct reliable, lean research
- Fluent in English (written and verbal)
- Manage external research contractors and vendors, including scoping, quality control, and budget alignment
- Be a skilled communicator to peers to executives. Articulate effective customer stories to drive change and inform strategy of product initiatives to business strategy.
