Salesforce is looking to hire an Senior User Researcher to improve the product experience and maintain a customer-centered culture at Slack through practical and impactful research on how people use Slack and what their needs are.
Requirements
- An understanding of and ability to implement basic qualitative research design best practices
- An understanding of and ability to conduct qualitative or quantitative data analysis
- Familiarity with developing or using frameworks to align cross-functional teams
- Willingness to roll up your sleeves and perform a wide variety of research-related tasks, including recruiting participants when the situation demands it
Responsibilities
- Gather and prioritize key research questions from product, design, engineering, and marketing partners
- Plan and conduct practical, impactful research via a diverse set of methods throughout the entire product cycle
- Analyze results and translate them into clear, compelling narratives that inspire action and change among your stakeholders
- Engage with cross-functional product teams as they build, consulting on their execution and identifying new opportunities
- Partner closely with Researchers and Data Scientists in other product areas to ensure a consistent and always-evolving view of the user experience
- Act as an internal evangelist for our customers, our users and product research as a discipline
Other
- This role is only open to those who are current or prior Salesforce interns. All others who do not meet this criteria will not be considered.
- Strong collaboration and communication skills
- Strong storytelling skills and an ability to frame insights into compelling narratives
- Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.
- Salesforce will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
