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Atlassian is looking to accelerate and improve AI-powered experiences by uncovering opportunities through user research. The company aims to shape vision, drive innovation, and deliver actionable insights at scale to influence millions of users worldwide.

Requirements

• Expertise in mixed methods; skilled in tools like Qualtrics, Dovetail, DisplayR, Maze.
• Strong statistical analysis fluency (regression, A/B testing, clustering).
• Skilled communicator, able to create engaging, narrative‑driven insights for decision‑makers.

Responsibilities

• Design and drive research projects end-to-end—scoping, fieldwork, analysis, and synthesis—focused on uncovering opportunities to accelerate and improve AI-powered experiences.
• Apply a broad toolkit (e.g., surveys, interviews, ethnographic studies, experiments) to provide nuanced insights into user needs, behaviors, and workflows.
• Communicate findings clearly and persuasively to non-research audiences—including senior leaders—through storytelling, visualization, and actionable recommendations.
• Help teams interpret and apply research to real-world challenges, supporting alignment and change management as AI transforms products and practices.
• Introduce new tools and methods, promote research best practices, and foster a culture of curiosity and continuous improvement.
• Support peers and junior team members by building skills in research practice, AI literacy, and creative problem-solving.
• Champion inclusivity, knowledge-sharing, and team cohesion to strengthen Atlassian’s research culture.

Other

• 5+ years of user research in enterprise/complex software environments, with proven influence on roadmaps.
• Advanced degree (Master’s/PhD in Psychology, Anthropology, Human Factors, HCI, Organizational Behavior, etc.).
• Trusted collaborator with cross‑disciplinary influence.
• Thrives in ambiguity; excited by the challenges AI brings to workflows and experience design