Fidelity Investments is seeking a Senior UX Design Operations Specialist to solve complex problems and drive operational excellence within the User Experience Design team. The goal is to improve clarity, consistency, and velocity in their UX practice, enabling designers to focus on creating exceptional user experiences.
Requirements
- 4–6+ years of experience in UX Design Operations, Program Management, or a related field
- Proven track record of implementing operational frameworks and tools across large organizations
- Experience working in agile environments and supporting design teams at scale
- Expertise in Jira and Jira Align
- Familiarity with user-centered design and research practices is a plus
- Analytical thinker with the ability to dig into complex data to uncover insights and drive decisions
- Skilled problem solver who can identify friction points and develop effective solutions
Responsibilities
- Drive operational rigor across the UX organization
- Develop and maintain programs that provide clarity on team responsibilities and workstreams
- Create and enforce consistent tracking mechanisms across business units
- Identify and remove barriers to design velocity
- Analyze data to uncover inefficiencies and opportunities for improvement
- Design and implement new processes and procedures that streamline operations and drive business value
- Partner with leadership to address friction points and improve team workflows
Other
- Self-starter with a proactive mindset and ability to work independently
- Ability to create and maintain visibility into who’s working on what across teams and business units
- Adept at driving consistency in work tracking and reporting across BUs
- Excellent communication and facilitation skills, with the ability to influence without authority
- Strategic thinker with a bias toward action and continuous improvement
