Fidelity Investments is looking for a Senior User Experience Designer to explore the opportunities that conversational AI technology presents for making investing approachable for all audiences, redefining the financial services industry by changing the way we work and putting the customer first.
Requirements
- An array of design skills, which might include visual, conversational, information architecture, prototyping, front end development, strategic design methods (such as design thinking), user research, or writing
- Ability to design across all channels including web, native and conversational
- A foundation of development knowledge, both web and mobile, bonus for experience with vibe-coding, or NLU/NLP.
- Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
- Partnering with user research to understand the customer problems to tackle
- Ability to work closely with data scientists and cognitive engineers on AI problems and capabilities
- Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
Responsibilities
- Lead the design strategy and execution on their product team, with some guidance and coaching
- Help define the design work and deliver business outcomes on the product team
- Consult with the product owner to help inform product strategy
- Contribute to the culture of the UXD group
- Ability to design across all channels including web, native and conversational
- Partnering with user research to understand the customer problems to tackle
- Ability to work closely with data scientists and cognitive engineers on AI problems and capabilities
Other
- 4-6+ years of UX or related experience is preferred
- A degree in a related field such as interactive design, architecture, industrial design, graphic design, information systems design, or human factors is preferred
- Experience working on agile teams delivering value in digital products preferred
- Experience working in multi-product environments is preferred
- Experience running and/or using research to support evidence-focused design decisions preferred
- A digital portfolio we can review online is required
- Effective communication as a writer, presenter, storyteller and facilitator; equally at ease speaking with developer partners or executives
- An unwavering curiosity to ask why
- Design brings you happiness
- Fidelity will not provide immigration sponsorship for this position
- Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.
