Pax8 is looking to solve the business and technical problem of designing and developing interfaces and experiences for autonomous AI agents that will fundamentally change how small businesses operate. This involves pioneering new approaches to agent configuration, multi-system orchestration interfaces, and real-world AI deployment at scale.
Requirements
- Expert-level proficiency in design tools such as Figma, v0, or other prototyping platforms, with design system experience.
- Experience designing for AI-powered products, business intelligence platforms, or workflow optimization tools preferred.
- Active use of AI tools in design workflow (design assistance, prototyping, research analysis) and curiosity about emerging AI capabilities.
- Demonstrated experience researching and designing for b2b SaaS, business intelligence, workflow optimization, or similar SMB products
- Experience with UXR processes including panel recruitment, participant management, and research operations.
- Skilled in mixed-methods research, combining interviews, surveys, usability testing, and data querying and analysis to deliver actionable insights.
- Proven ability to design intuitive prototypes for complex workflows, multi-step business processes, and AI-powered tools.
Responsibilities
- Conduct studies of small business operations and channel partners to identify AI enhancement opportunities.
- Lead exploratory research into emerging use cases, user mental models for AI agents, and novel interaction patterns.
- Design intuitive interfaces for agent configuration, orchestration, business process optimization, and new ideas as we develop them together.
- Work tribally with Pax8's UX and UXR teams to share knowledge and contribute AI agent research insights to the broader design organization, while leveraging established UX practices and research methodologies
- Partner with VP of UX and VP of User Research on design strategy.
- Partner closely with Engineering Manager, Product Lead, and Technical Fellow on user experience requirements and technical constraints.
- Present insights to executive leadership and interface with core Pax8 teams.
Other
- At least 7+ years of UX design experience with 3+ years in team leadership or senior IC roles.
- Experience building and scaling design teams, establishing design operations, and collaborating with executive leadership.
- Deep familiarity with SaaS platform design patterns, marketplace interfaces, and multi-tenant applications.
- Comfortable with rapid experimentation, hypothesis-driven design, and learning from failed experiments in fast-moving environments.
- Strong business acumen with understanding of SMB market dynamics or B2B2B business models preferred.
