Brooklinen is looking for a Senior UX Research Contractor to lead critical research during the final phase of their strategic redesign project, focusing on validating new site experiences through usability testing and launch-readiness research to ensure the redesigned site meets user needs and delivers a frictionless shopping experience ahead of the January 2026 launch.
Requirements
- Expertise in mixed methods: moderated/unmoderated usability testing, surveys, benchmarking (e.g., SUS, NPS)
- Experience with research operations: recruiting, incentive management, and session logistics
- Proficiency with tools such as UserTesting, Figma, Miro, Notion
Responsibilities
- Lead mixed-method research across moderated and unmoderated usability testing, surveys, and benchmarking
- Validate core site flows (homepage, PLPs, PDPs, navigation, checkout) to identify high-risk usability issues
- Own research operations end-to-end, including participant recruiting, scheduling, and logistics
- Synthesize findings into clear, executive-friendly deliverables such as: Findings deck (success rates, conversion friction, navigation clarity), Prioritized recommendations (critical → low), Launch readiness scorecard and go/no-go assessment
- Partner cross-functionally with design, product, brand, and engineering teams to ensure insights are integrated ahead of code freeze
Other
- 6+ years of UX research experience (in-house or agency); e-commerce/transactional platform background strongly preferred
- Proven track record of turning research insights into business impact
- Skilled at distilling complex findings into clear, actionable recommendations for cross-functional and executive audiences
- Comfort working under tight timelines in a pre-launch environment
- Application requirement: Please include a link to your portfolio (and password if applicable), with case studies highlighting usability testing, launch-readiness research, and/or e-commerce experience
