Safelite is looking for a Senior UX Researcher to identify and lead research activities that provide actionable insights and build empathy around user needs within their digital ecosystem. The goal is to inform product decisions and design iterations by understanding customer use cases, pain points, and unmet needs.
Requirements
- Experience with both generative and evaluative research, leveraging a variety of different quantitative and qualitative methods.
- Experience selecting and applying a variety of research methods to explore a problem space and/or evaluate hypotheses.
- Experience analyzing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration.
- Advanced knowledge in research tools and platforms with demonstrated ability to independently manage dashboards, data connectors, data attributes, etc. (High proficiency)
- Advanced in data visualization tools such as Excel, Tableau, Discover, etc.) (High proficiency)
- Advanced knowledge in repository management and tagging standards (High proficiency)
- Deep understanding of User-Centered Design principles and how to apply them throughout the product lifecycle.
Responsibilities
- Lead customer studies using modern methods of qualitative and quantitative research to uncover and define user needs and identify opportunities to improve the experience.
- Recruit, moderate, synthesize and share research findings.
- Collaborate with leadership across the product, design, customer experience, analytics, and engineering organizations to identify research opportunities and integrate findings.
- Effectively synthesize data and communicate research findings into clear, actionable insights through compelling reports and presentations.
- Stay current on UX trends, tools, and methodologies to continuously improve research techniques and impact.
- Mentor junior researchers and contribute to the development of research best practices and toolkits.
Other
- This position is located at our headquarters in Columbus, OH and will be onsite four days per week.
- Bachelor's Degree or equivalent
- 4-6 years experience in UX research.
- Experience managing a complex workload and prioritizing in accordance with business needs.
- Ability to speak fluently about metrics, revenue impact and product strategy
