ConnectWise is looking for a Senior UX Researcher to uncover deep user insights and drive impactful design decisions by aligning research goals with current and future business objectives.
Requirements
- Understanding of UX research methodologies and best practices
- Knowledge of data analysis tools and techniques
- Knowledge of UX design principles and processes
- Knowledge of remote research methodologies and tools
- Proficiency in using UX Research software, such as usability testing, survey, web analytics tools (Pendo, Maze, Dovetail, and FigJame)
- Ability to interpret research data, identify trends and patterns, and translate them into actionable insights
- Preferred: experience in conducting user research studies, including user interviews, usability tests, study design, participant recruitment, data collection, and analysis
Responsibilities
- Researches, analyzes, and documents findings
- Leads and oversees user research initiatives, collaborating with cross-functional teams to align research goals with business objectives
- Plans and executes complex end-to-end research studies, including study designs, participant recruitment, data collection, analysis, and report generation
- Utilizes a wide range of qualitative and quantitative research methodologies to uncover deep user insights and drive impactful design decisions
- Synthesize and analyze research findings, distilling complex data into concise and meaningful insights that inform product strategy and design improvements
- Works closely with stakeholders to understand their needs and ensure user-centric design principles are integrated into product development processes
- Collaborates with UX designers, product managers, and engineers to translate research findings into actionable recommendations and design improvements
Other
- Provides support to the Product Management teams, with a high attention to detail
- May coach, review, and/or delegate work to other team members
- Mentors and coaches junior researchers, providing guidance on research methodologies, data analysis techniques, and report creation
- Advocates for the value of user-centered design and research within ConnectWise, educating and influencing stakeholders on the importance of user insights
- 5+ years of relevant experience
