Optimum, a leader in the fast-paced world of connectivity, is seeking a UX Researcher to drive human-centric design decisions and enhance the product's usability and overall user experience.
Requirements
- Proficiency in conducting various research methodologies and tools such as surveys, interviews, usability testing, and analytics, including a thorough knowledge of when and how to apply them as the needs of the project dictate.
- Keen understanding of both responsive web and native mobile app design, including research principles and best practices.
- Demonstrated expertise with design thinking principles and empathy as a driver of innovation.
- Track record of delivering research within an Agile framework.
- Experience with UX/UI design tools such as Sketch, Adobe XD, or Figma, especially with regards to prototyping for research purposes.
- Knowledge of statistical analysis and data visualization techniques.
- Experience in the unique requirements of UX research and design of Video experiences, both streaming and traditional cable.
Responsibilities
- Research Planning: Develop and execute research plans designed to, employing various methodologies such as structured interviews, surveys, diary and ethnographic studies, usability testing, and analytics to gather comprehensive user data.
- User Interviews and Surveys: Collect qualitative data to uncover user pain points, preferences, and behaviors, ensuring a deep understanding of user needs and new opportunities for experiences that delight.
- Usability Testing: Organize and conduct usability testing sessions to evaluate product features and interfaces, gathering actionable feedback for iterative improvements.
- Data Analysis: Analyze qualitative and quantitative data gathered from research activities, derive meaningful insights, and present findings to cross-functional teams to guide product decisions.
- Persona and Journey Mapping: Develop user personas and journey maps based on research findings, enabling the team to empathize with users and design solutions that meet their needs effectively.
- Collaboration: Work closely with designers, product managers, engineers, developers, and other stakeholders to advocate for human-centered design principles and ensure that research guides our prioritization and strategic roadmaps.
- Continuous Learning: Stay updated with industry trends, best practices, and emerging technologies in UX research, contributing innovative ideas to enhance the overall user experience.
Other
- Master’s degree in Human-Computer Interaction, Psychology, Anthropology, or related fields. Or, equivalent depth and breadth of experience in the field.
- Proven experience (5 years or more) in UX research or a similar role within product development.
- Comfortable working collaboratively and independently in a fast-paced, dynamic environment
- Strong project management and organizational skills, with experience running multiple projects/assignments simultaneously
- Applicants must be authorized to work for ANY employer in the U.S.
