Federato is looking to redefine the insurance industry by providing an AI-native platform that spans the full policy lifecycle, enabling insurers to offer affordable coverage for contemporary risks like climate change and cyber-attacks. The UX Researcher will help shape this category-defining platform by uncovering user insights to drive user-centered decisions.
Requirements
- You've spent 4+ years conducting UX research in product or tech companies — preferably in B2B SaaS environments where understanding complex user workflows matters
- You've led research across the full product lifecycle — from early discovery work that uncovers unmet needs to evaluative studies that validate whether you've built the right thing
- You're methodologically versatile — equally comfortable conducting in-depth interviews, running usability studies, designing surveys, facilitating card sorts and tree tests, and digging into analytics to triangulate insights
- You understand research operations — you've managed participant recruitment, handled incentive logistics, and administered research tools as part of running end-to-end studies
- You have experience in regulated industries (e.g., insurance, healthcare, fintech, legal tech)
- You have experience in complex B2B domains where user needs are nuanced
- You've contributed to building or scaling a research practice
Responsibilities
- Design and execute mixed-methods research (interviews, fieldwork, usability testing, surveys, etc.) across all stages of the product development cycle.
- Lead research efforts ranging from broad discovery for new product areas to focused, evaluative work to ensure research is a core part of product development.
- Participate in design sprints, partnering closely with Product Managers and Designers to support quick, iterative learning cycles.
- Synthesize and triangulate insights from multiple sources (e.g. user research, product data, stakeholder input) to generate structured recommendations that inform product requirements, prioritization, and strategic direction.
- Champion research across teams, helping embed a user-centered mindset into how we build and iterate.
Other
- reporting to the Research Manager
- partner closely with product, design, and engineering teams
- curious and adaptable researcher who enjoys working cross-functionally
- comfortable figuring out what needs to be done even when the path forward isn’t fully defined
- thrive in fast-paced, agile environments — you know how to adapt when priorities shift quickly and can right-size your research approach to match the constraints and questions at hand
