Exact Sciences' Customer & Digital Experience (CDX) team needs to define, drive, and deliver innovative, immersive, memorable customer-centric journeys across all channels. The UX Researcher will play a critical role in creating useful, usable, and effective products that align with user needs and business objectives by uncovering insights and recommending experience improvements.
Requirements
- Demonstrated ability to learn and implement various quantitative and qualitative UX research methodologies, maintaining a deep methodological toolkit.
- Demonstrated ability to learn, understand, and break down complex business operation functions, customer journeys, user needs, and workflows.
- Experience with UX research utilizing various methods such as usability studies, contextual inquiry, or surveys.
- Understanding of both exploratory and evaluate UX research.
- Comfort with moderating and/or notetaking during usability sessions.
- Working knowledge of design tools such as Adobe Suite, Figma, Sketch, etc.
- Working knowledge of the capabilities and limitations of HTML.
Responsibilities
- Assist in the identification, planning, and execution of qualitative and quantitative research methods to understand our users and their needs, identify experience improvements, and discover new opportunities.
- Translate business needs and stakeholder requests into research objectives and their accompanying tasks and questions.
- Help synthesize research results, prepare clear and impactful presentations, and deliver them to the team and broader organization.
- Experience creating personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and/or other artifacts to help drive design vision and strategy.
- Work closely with the UX Research Manager and cross-functional partners (including, but not limited to, CDX Research, product management, the UX design team, the business, and the engineering team) to identify knowledge gaps in our understanding of the experience and contribute to solving for those gaps.
- Contribute to digital product creation at multiple phases in the process and work with technology teams to support implementation and post-implementation testing.
- Ability to communicate with designers about stimuli created in tools such as Figma.
Other
- Demonstrate empathy for users, stakeholders, and colleagues.
- Apply strong problem-solving, analytical, and creative skills.
- Apply strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Advocate for the UX vision of patient and provider Experiences/Journeys; possess the knowledge and passion to articulate it clearly, concisely, and compellingly across audiences.
