Favor is looking for a mixed-methods Senior UX Researcher with strong quantitative research skills to lead high-impact research and drive user insights that have a positive impact on the lives of customers, Runners, merchants, and businesses within the delivery services domain.
Requirements
- High-level knowledge of qualitative and quantitative research methods; excellent analytical skills with the ability to synthesize complex data and draw meaningful insights.
- Strong understanding of user-centric design principles and methodologies with a demonstrated ability to translate research findings into actionable recommendations.
- Ability to lead teams through a wide range of complex and ambiguous research and user-centered design tasks.
Responsibilities
- Plan and execute end-to-end research studies using a variety of methods (user interviews, quantitative surveys, sentiment measurement, MaxDiff, PCA/conjoint), and other research methods to gather insights into user behavior, needs, and preferences within the delivery services domain.
- Collaborate closely with cross-functional teams (including product managers, designers, engineers, marketers, and data analysts) to identify research objectives, design research plans, and develop user-centric solutions.
- Create and maintain research artifacts such as research briefs, discussion guides, usability test scripts, and research reports; ensure findings are effectively communicated and documented.
- Advocate for the user by actively participating in design reviews, brainstorming sessions, design sprints, and other collaborative activities; champion user-centric insights throughout the organization.
- Present results regularly to cross-team creative peers, engineers, and key stakeholders.
Other
- A degree in the social/behavioral sciences, human-computer interaction (HCI) or a related discipline or comparable formal training, certification, or work experience.
- 5+ years of relevant UX research experience.
- Strong communication and presentation skills with the ability to effectively convey research findings and recommendations to diverse stakeholders.
- Proven ability to work collaboratively in a cross-functional team environment and foster a user-centric design culture.
- This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days.
