Zillow is looking to solve the problem of simplifying real-estate experiences for its customers and partners by developing agentic AI technologies
Requirements
- 5+ years executing UX research in product-focused environment
- Experience shaping AI-first products, including but not limited to LLM-based interfaces
- Expertise in mixed methods, with fluency in quantitative approaches (e.g. large-sample surveys) and in qualitative techniques (e.g., facilitating interviews)
- Expertise with data analysis using R or Python and familiarity with SQL
- Hands-on experience experimenting with AI tools in research workflow and curiosity about AI industry trends
- Experience evaluating probabilistic experiences
- Experience ‘showing ideas’ and building stimuli through rapid prototyping
Responsibilities
- Apply appropriate qualitative and quantitative research methods to identify and evaluate agentic experiences
- Synthesize and frame user needs to guide product strategy and innovation
- Lead multiple projects independently in a dynamic, fast-paced environment
- Drive your own research roadmap and regularly collaborate with designers, design technologists, engineers, scientists, product managers, and other researchers
- Uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies
- Contribute to Zillow’s UXR community, learn, grow, and have fun!
- Experiment with AI tools in research workflow
Other
- Travel to in-person collaboration sessions and team building events ~6-8 weeks per year
- 5+ years of experience
- Bachelor's degree or equivalent
- An ownership mindset; act as a strategic operator, not just a researcher
- Systems thinker adept at rethinking processes, scaling thinking, and finding a path forward
