Square UXR, part of Block Customer Insights, is looking for a Senior UX Researcher to join our Banking team. You will work closely with cross-functional partners and research collaborators to ensure Square's Banking suite meets the evolving needs of the businesses we serve. We know we can't build remarkable products without first understanding how our customers will use them in the real world, and that's where you come in. In this role, you will conduct generative and evaluative research that helps product teams build the right products and experiences for our sellers. Your research work will focus on Square's financial products, enabling businesses to manage cash flows and fund their next stage of growth.
Requirements
- 8+ years industry experience using a wide variety of methodologies such as one-on-one interviews, contextual inquiry, in-lab and remote methodologies, rapid iterative concept testing, surveys, log analysis, etc
- Familiarity with developing or using frameworks to align cross-functional teams and/or communicate complex concepts and insights
- Experience managing 3rd party vendors and agencies for recruiting, moderation, or end to end research support, when required
- Demonstrated ability to prioritize and manage a research roadmap across multiple teams or product spaces
- Experience in managing complex stakeholders and driving work to completion
- Previous experience working on projects that build trust with customers or tackle sensitive subject matter
Responsibilities
- Lead and execute research across banking products, including savings, credit, and lending products
- Conduct multi-method, impactful research across the product lifecycle, from formative to evaluative
- Triangulate insights using a good balance of primary qualitative and quantitative research, along with secondary sources
- Collaborate with other researchers and cross-functional partners to ensure insights are informing the broader banking strategy, as well as core product launches and iterative improvements
- Effectively communicate research insights and findings to internal teams, leading with data-driven analysis and business relevant synthesis, via research reports and presentations
- Advocate customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for our customers
- Collaborate with teammates in Design, Product Management, Data Science, Customer Operations, Voice-of-the-Customer, Marketing, and Engineering to build in research at appropriate times to inform the product cycle
Other
- Ability to travel on a semi-regular basis to garner facetime with a distributed team
- Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class.
- We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
- We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.
- We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
