Vanguard is looking to solve the problem of providing client experience research for product teams for digital applications across multiple platforms, to improve the long-term financial wellbeing of their clients.
Requirements
- Five years related work experience, three years of User Experience Research.
- Undergraduate degree or equivalent combination of training and experience in a creative or technical field.
- Graduate degree preferred.
- Strong consulting capabilities
- Demonstrated openness to change
- Ability to lead with a growth mindset and an innovative spirit
Responsibilities
- Provides client experience research for product teams for digital applications across multiple platforms, for mid- to large-scale scope projects.
- Plans, designs, and conducts user research, usability, and heuristic evaluations studies.
- Conducts user interviews and contextual inquiries to identify user needs and gather user feedback.
- Analyzes, summarizes, and presents results to interdisciplinary design teams and mid-to-senior level decision makers.
- Mentors team members in usability techniques, processes, and methods.
- Identifies quantitative and qualitative usability opportunities and presents findings and recommendations to project teams.
- Documents usability principles, best practices, and usability test results.
Other
- Five years related work experience
- Undergraduate degree or equivalent combination of training and experience
- Graduate degree preferred
- Vanguard is not offering visa sponsorship for this position
- Ability to lead with a growth mindset and an innovative spirit
