Squarespace Commerce team is looking to provide sellers with the tools they need to build and grow their business on Squarespace, with a focus on service sellers
Requirements
- 5+ UX Research work experience
- Deep toolkit of research methods, knowing when and how to apply different methods and customize them to teams' needs and constraints
- Experience creating and owning research processes end-to-end and influencing product and teams' direction at a leadership and team level
- Experience with market research / working with marketing teams
- Ability to create and lead mixed method research studies and also instruct Non-researchers on research fundamentals and best practices when conducting lightweight research
- Basic familiarity with analytics and quantitative research and comfortability working with quantitative research partners
Responsibilities
- Lead end-to-end strategic research while simultaneously rolling your sleeves up on tactical research, including concept and usability testing
- Shape thought leadership in a specific product / feature area, champion this feature and the underlying customer needs
- Build and nurture partnerships with cross-functional partners including product managers, designers, data scientists, analysts, customer support, and engineers
- Build a toolkit of quantitative and qualitative research methods and fluency in business metrics to build and prioritize a research roadmap
- Present to leadership and find compelling ways to illustrate research findings in order to influence stakeholders and product roadmaps
- Identify patterns in research happening across teams and establish core insights that impact ongoing prioritization
- Advocate for research within the organization and on your teams by guiding stakeholders toward the best areas of study, methodologies, and a shared understanding of our users
Other
- 5+ years of experience
- Previous education and training taken into consideration
- Ability to provide focus and direction to multiple stakeholders when faced with ambiguity and technological constraints
- Ability to work closely with product owners to guide the direction and influence of Research
- Ability to report directly to the UX Research Manager working out of our NYC headquarters 2x a week
