Zeno's AI transformation and the integration of AI and technology solutions into operations to build internal capabilities and position Zeno at the forefront of AI-enabled communications.
Requirements
- Familiarity with generative AI platforms (OpenAI, Anthropic, MidJourney, etc) and their practical applications in business contexts
- Experience driving organizational change in fast-paced environments
- Demonstrated expertise in managing multiple initiatives simultaneously while maintaining quality and meeting deadlines
- Strong organizational and prioritization skills with experience in project management
- Background in change management or organizational development to drive cultural adoption of new tools and methods
- Familiarity with AI ethics and responsible AI practices
Responsibilities
- Act as the primary liaison between Zeno and our sister companies for AI-related initiatives, ensuring seamless communication of AI strategies
- Partner with the Head of AI and Innovation to identify and execute high-visibility AI projects that demonstrate impact across the organization
- Identify and cultivate strategic partnerships with AI technology providers, research institutions, and innovation partners to enhance our capabilities
- Build consensus among practice teams on platform selection and tech stack decisions
- Assess competing products and solutions to make informed recommendations that serve agency-wide needs
- Analyze existing business processes and workflows to identify high-impact opportunities for AI-driven improvements and automation
- Concept AI workflows that enhance operational efficiency, from automating repetitive tasks to revolutionizing data analysis pipelines
Other
- 13+ years in technology or operations roles, with at 2 years leading AI, automation, or digital transformation initiatives
- Exceptional communication skills with the ability to translate complex concepts into clear, actionable insights for diverse audiences
- Proven ability to build relationships and influence across organizational boundaries, including senior leadership and external partners
- Experience presenting initiatives and outcomes to executive stakeholders and board-level audiences
- Understanding of the communications, marketing, or media agency model, and the unique challenges of client service businesses
