BNY is looking to innovate and redefine industries by harnessing cutting-edge AI and breakthrough technologies to collaborate with clients and drive transformative solutions.
Requirements
- Proven experience as a Service Designer, Engagement Lead, or Strategic Design Practitioner, with a portfolio demonstrating impact in global financial services, fintech, or enterprise-scale transformation projects.
- Strong ability to analyze complex systems and problems, applying structured, analytical approaches to shape service and business strategies.
- Demonstrated expertise in design thinking, facilitation, and ideation workshops that bring diverse stakeholders together to co-create solutions.
- Deep knowledge of service design principles, user journey mapping, and systems thinking to reimagine experiences across multiple touchpoints.
- Experience conducting and applying user research, usability testing, and data-driven insights to inform strategic and design decisions.
- Proficiency in collaborative tools such as Figma, FigJam, Miro, Adobe XD, or similar platforms.
Responsibilities
- Shape end-to-end service experiences by creating value chain maps, service design blueprints, and user journey frameworks that uncover pain points, align business processes, and highlight opportunities for innovation.
- Drive strategic insights by synthesizing qualitative and quantitative research, using methods like affinity mapping to distill complex data into clear opportunities that inform vision, roadmaps, and business strategy.
- Facilitate alignment and creativity through design thinking workshops, strategic ideation sessions, and stakeholder engagements that foster collaboration, spark innovation, and build consensus on direction.
- Translate user and business needs into actionable strategies by leveraging journey and experience mapping to highlight critical interactions, uncover unmet needs, and propose solutions that enhance satisfaction, loyalty, and engagement.
- Lead the creation of future-state service concepts through personas, prototypes, and storytelling that clearly communicate design intent and strategic direction, iterating based on client and stakeholder feedback.
- Partner across disciplines with business leaders, product managers, and technology teams to define user and business requirements, align priorities, and ensure solutions deliver measurable value.
- Establish design standards and frameworks that scale across services, including design guidelines, pattern libraries, and systems that embody BNY’s design and service principles.
Other
- Strong communication and storytelling skills with the ability to translate research and strategy into compelling narratives for executive and cross-functional audiences.
- A natural relationship-builder and trusted advisor, skilled at influencing across functions and creating alignment with key stakeholders.
- A strategic mindset and creative problem-solver, with intellectual curiosity and the ability to balance vision with execution.
- Hybrid position.
- Located in New York, NY.
