BNY is seeking a Service Management Product Specialist to join their Technology Services Group (TSG) via their Service Management team to drive transformative solutions and redefine industries
Requirements
Strong knowledge of ITIL frameworks, change management processes, incident/problem processes, and governance best practices
8+ years of experience with the ITIL module within ServiceNow
Experience working with internal and external audit teams
Strong analytical and problem-solving skills
Experience in regulated industries such as finance, healthcare, or government
ITIL Certification
Responsibilities
Provide experienced knowledge with ServiceNow capabilities in the Incident, Problem, and Change modules
Drive Product Management for the Incident, Problem, and Change controls within ServiceNow
Present complex data reports and control information to Senior Management
Enforce existing KPIs to track effectiveness across modules
Implement and enforce governance policies, procedures, and standards for Incident, Problem, and Technical Change Management
Maintain audit-ready documentation of Incident, Problem, and Change activities
Ensure compliance with ITIL Change Management best practices
Other
Bachelor's degree in computer science or a related discipline or equivalent work experience required
10 - 12 years of application or infrastructure related experience required
Excellent communication skills
Ability to work in Lake Mary, FL and Pittsburgh, PA (4 days a week)
Must be an Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans
