The business problem is to provide expert-level support and successfully meet development and implementation objectives for assigned Epic applications within a fast-paced, agile environment. This involves optimizing workflows, designing and building system enhancements, testing changes, and supporting end-users.
Requirements
- ambulatory application(s)/module(s) of Epic
- Advanced critical and analytical thinking proficiencies.
- Demonstrated advanced troubleshooting competencies.
- Proven ability to work independently and successfully execute multiple assignments simultaneously in a complex environment
- Excellent organizational and project management skills.
- Performs ongoing maintenance and configuration updates to Epic applications.
- Creates test scripts, timelines, and plans for application and workflow changes.
Responsibilities
- Works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
- Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios.
- Identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
- Performs ongoing maintenance and configuration updates to Epic applications.
- Creates test scripts, timelines, and plans for application and workflow changes.
- Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts.
- Monitors, investigates, troubleshoots, and resolves incoming tickets.
Other
- thrive in a fast-paced, agile environment, which means being able to change direction quickly, multitask, and demonstrate a passion and eagerness to learn new technologies.
- collaborate with and provide expert-level support to their counterparts from other applications
- Effectively manages competing and changing priorities.
- Serves as project lead for key initiatives, including performing project management duties, as assigned.
- Interacts professionally with leadership, faculty, staff, and vendors.
