LPL Financial is seeking a Senior UX Research Analyst to uncover user needs, behaviors, and motivations to inform impactful product and design decisions.
Requirements
- Skilled in moderated interviews, unmoderated usability tests, surveys (we use Qualtrics), and other foundational UX research methods
- Advanced Excel skills to help with analysis and representation via pivot/charts
Responsibilities
- Develop research plans, workflows, user task analysis, personas, journey/experience maps, process flows, and service blueprints.
- Lead in user research through every stage of the product lifecycle; planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating and moderating workshops, and performing low to high-fidelity usability tests.
- Present findings to cross-functional teams and negotiate trade-offs between business goals, technical challenges, and customer experience.
- Support advisor feedback programs through trend analysis, office visits, and operational tasks as needed
Other
- Excellent communication and organization skills.
- Bachelor's degree or additional equivalent experience
- 3+ years of experience related to user experience research & analysis
- 2 plus years of experience working on a project team and meeting project timelines while managing competing priorities
