BD is looking to leverage data and intelligence to drive service excellence, optimize service performance, and improve customer satisfaction within their technical service operations.
Requirements
- Strong proficiency in analytical tools and software (e.g., SQL, Power BI, Python, R, Tableau).
- Proven track record of translating complex data into actionable insights.
- Familiarity with machine learning and artificial intelligence methodologies.
- Knowledge of diagnostic industry best practices and emerging trends in medical devices.
- Minimum of 5 years of experience in analytics, data management, or related roles.
- Certification in data analytics or business intelligence.
Responsibilities
- Manage and mentor a team of analytics professionals, providing guidance and fostering a collaborative environment.
- Develop and implement analytics strategies to support technical service operations and business objectives.
- Oversee the collection, analysis, and interpretation of service data to identify trends, patterns, and insights.
- Utilize data-driven insights to enhance service efficiency, quality, and customer satisfaction.
- Create comprehensive reports and visualizations to communicate findings to stakeholders.
- Monitor industry trends and technological advancements to inform service strategies.
- Work closely with cross-functional teams to integrate analytics into wider business processes.
Other
- Proven experience in leading and managing teams.
- Accustomed to applying excellent communication while presenting initiatives to higher leadership.
- Bachelor’s degree in a related field (e.g., Data Science, Business Analytics, Computer Science).
- Experience in technical service or customer facing service environments.
- 4 days of in-office presence per week
