Siemens is looking to solve the problem of providing quality customer service and support to its customers in the digitalization era, by increasing plant availability, production quality, and enhancing productivity.
Requirements
- Proficient in Microsoft Office tools.
- Knowledge of SAP, CRM systems and quotation tools.
- 5+ years of professional work experience in sales/customer support role.
- High school diploma or equivalent GED.
- Strong people skills to interact with customers, peers, and management.
- High level of self-motivation, productivity, and attention to detail.
- Excellent written and verbal communication skills along with active listening.
Responsibilities
- Provide quality customer service and support in a variety of areas including, but not limited to quoting, order entry, and issue resolution.
- Identify customer challenges and engage appropriate resources for resolution.
- Work to resolve customer disputes in a professional and timely manner.
- Collaborate with team members to investigate and resolve complex issues.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Maintain outstanding service standards and high customer satisfaction.
- Participate in workshops and projects.
Other
- 5+ years of professional work experience in sales/customer support role.
- High school diploma or equivalent GED.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- Bachelor’s degree or equivalent experience.
- 5+ years of experience in a Call Center environment.
